All items which Customer wants to return or exchange, should be send back to Shop (address in Contact page) within 14 days since delivery. All returned items should be intact, undamaged, clean (including smells) and with original labels. Returned goods should be send back to Shop with receipt and filled in exchange/return form (if possible).
Customer is asked to secure returned/exchanged items so they will not be destroyed during delivery. Delivery cost of returned goods is paid by Customer.
For all returned goods Customer is asked to obtain a certificate or receip of posting.
To exchange items Customer is asked to make a new order for items that should be sent for exchanged goods. Please put number of exchange order inside exchange form.
Return/exchange form - download
Delivery cost of exchanged goods should be paid by Customer.
If total cost of new order is higher than previous one, parcel will be sent to Customer as soon as Customer pays the difference between orders and delivery cost.
If total cost of new order is lower than previous one, parcel will be sent to Customer within one working day if Customer pays delivery cost. If difference between new and previous order is higher than delivery cost, new parcel will be sent to Customer within one working day and rest of money will be paid back to Customer.
All exchanges and returns will be finalized within 5 working days after delivery. If exchange/return is approved by Shop, any difference in price will be paid back to Customer within 5 working days after approval.
Please note that we are unable to accept parcels that have been returned to us via C.O.D. mailing!